FAQs

We offer fast, reliable shipping nationwide. For our local customers in New York (including Queens, Brooklyn, Manhattan, The Bronx, Nassau County, and Westchester), we prioritize expedited processing so your essential medical equipment arrives as quickly as possible. Standard shipping generally takes 2–5 business days depending on your location.

Yes! We specialize in B2B wholesale medical supplies. If you manage a clinic, hospital, or long-term care facility, please contact our team to set up a dedicated account for bulk pricing and automated recurring deliveries.

Yes. Alfa Healthcare Supply Inc. is an accredited provider and accepts Medicare Part B, as well as many major private health insurance plans. We work closely with your insurance provider to help cover the cost of eligible Durable Medical Equipment (DME), such as CPAP machines, diabetic testing supplies, and hospital beds.

Coverage depends on your specific insurance plan and medical necessity. Our dedicated billing specialists will verify your benefits for you. To process a claim, we typically need a valid prescription, your doctor’s clinical notes, and your insurance card.

Absolutely. You can use your Flexible Spending Account (FSA) or Health Savings Account (HSA) cards to pay for eligible out-of-pocket medical supplies and healthcare equipment on our website.

It depends on the product. Everyday items like standard walkers, bathroom safety equipment, and wound care supplies do not require a prescription. However, FDA-regulated Durable Medical Equipment (DME)—such as CPAP machines, oxygen concentrators, and custom diabetic shoe inserts (A5514)—do require a valid prescription from your doctor before we can dispense them.

Submitting your prescription is easy. Your doctor can fax it directly to our secure fax line at (718) 343-3949, submit it electronically via Parachute Health, or you can email a clear photo/scan of the prescription to info@alfahealthcaresupplyinc.com

Your health and safety are our top priorities. We accept returns on unopened, unused products in their original packaging within 3-5 days of purchase. Please note: Due to strict FDA hygiene and infection-control regulations, we cannot accept returns on opened personal care items, bathroom safety products, CPAP masks, or wearable items unless the product is defective.

Alfa Healthcare Supply stands by the quality of our products. Most Durable Medical Equipment (DME) comes with a manufacturer’s warranty. If your equipment malfunctions, contact our support team immediately. We will help you troubleshoot the issue, arrange for warranty replacement parts, or provide repair services to ensure you are never without your essential care items.

Yes! For complex items like home hospital beds, patient lifts, or CPAP machines, our trained professionals will provide detailed instructions and hands-on guidance to ensure you and your caregivers feel completely confident using the equipment safely.